Altigreen Privacy Policy

Altigreen Propulsion Labs Private Limited (“Altigreen”, “the Company”) is committed to maintaining robust privacy practices for the protection of the users of its products and services, including but not limited to hardware, software, website, apps and any other. By using any of Altigreen’s products or services you consent to our collection, storage, use and disclosure of your information, in accordance with the Altigreen Privacy Policy.

What information we collect​

If any defect(s) should be found in the vehicle within the terms stipulated above, APL’s only obligation is to repair or replace, at its sole discretion, any part shown to be defective with a new part or the equivalent, at no cost to the owner for parts or labour. This shall be done only when APL acknowledges that such a defect is attributable to faulty material or workmanship at the time of manufacture. Warranty on the affected part(s) shall be co-terminus with the original warranty. Any consequential damages, injury or loss of use of vehicle shall not be covered. The owner is responsible for any repairs or replacements that are not covered by this warranty.

How we use the information​

Except as stated in the Altigreen Privacy Policy, we do not sell, trade, rent or otherwise share, for any purpose, any part of your Personal Information, with any party other than yourself, without your prior consent, except as required by law or by order of a court or statutory authority of competent jurisdiction. We may however, share this information with vendors/ service providers who are performing services for the Company; in such case, we will impose the same obligations on them as are contained in the Altigreen Privacy Policy.​
In general, we use Personal Information to help us improve our products and services; to customize the user experience; to provide customer support; to communicate with you; and to protect our legal rights and business interests.​

How we secure your information​

The security of your Personal Information is important to us, but remember that no method of transmission, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.​

Changes to this Privacy Policy​

The Company reserves the right to change the Altigreen Privacy Policy at any time, without notice; we will, however, provide notice of such change by email or other means to the contact information provided by you or by placing a notice on our website. You should periodically check the Altigreen Privacy Policy section of the website for updates.​

Privacy Policy

Altigreen Propulsion Labs Private Limited (“Altigreen/Company/we/us”) values the privacy of persons (“Visitor/ User/Customer/you/your”). We appreciate your trust in us by agreeing to share your personal information with us by visiting the website ( or using vehicles manufactured by us or availing the services of dealers, authorized service centres and other channel partners/ associates of Altigreen (collectively “using Altigreen’s Products and Services”). 

In the interest of transparency and in complete compliance of applicable laws pertaining to sharing and usage of personal information of User/Visitor, we hereby release this Privacy Policy (this “Policy”) for your information. This Policy describes how Altigreen collects, safeguards and treats the personal information of Users and this Policy applies to anyone who uses Altigreen’s Products and Services. User is deemed to have given his/her/its consent to this Policy by using Altigreen’s Products and Services.

By way of this Policy, we request our User to acquaint themselves with the practices that are followed by Altigreen to safeguard personal information.


On visiting the website of Altigreen and by using Altigreen’s Products and Services, you agree that we can collect following information from you:

Personal Identifiable Information (“PII”) and Personal Data (“PD”): PII and PD are such information by which a natural person can be identified. PII and PD shall be considered to include following information of User: name, email, mobile number, phone number, street, city, state, pin-code, country, location information and IP address.

Transactional Information: Whenever Visitor or User makes any online or offline financial transaction with us, we collect payment method, billing address and billing name of such User or Visitor. We do not store debit card/credit card information or expiry date or other information of such debit card/credit card. Our online payments are processed by our online payment partner and banks..

Demographic information: Under this heading, we collect following information from our Customers/Users/Visitors:

Telematics Data and Other Data: We also collect following information from you/User/Visitor:

  1. type of mobile and/or computer device being used by you;
  2. version of operating system on your device;
  3. GPS, IP address; Sensor data of your device;
  4. WiFi access points, cell towers information;
  5. Bluetooth enabled devices;
  6. name of vehicle;
  7. variant of such vehicle;
  8. registration number of vehicle;
  9. chasis number;
  10. battery number;
  11. activity information of the Visitor pertaining to usage of the website and applications of Altigreen.


Information Collected directly from Customer/User/Visitor: Altigreen collects information directly from Visitors or Users when they visit the website of Altigreen or uses the vehicles manufactured by Altigreen. Note information is directly collected if you post any comment on our website or enquire from us on anything by email or phone.

Information collected passively: We use tracking tools to gather and run analytics data like browser cookies and web beacons for collecting information about Visitors and Users of Vehicles manufactured by Altigreen.

Information sourced from third parties: Visitor or User using an integrated social media feature on website and applications of Altigreen, such third party social media may share your certain information with us.


By visiting our website or applications and using vehicles manufactured by us, you agree and authorize us to store/disseminate the aforesaid information shared by you and collected by us for any legitimate use to our affiliates/associates/dealers/channel partners/ event managers.

You further agree and authorize us to use information shared by you and collected by us for following purpose:

  1. customize your experience with us;
  2. develop insight for future products;
  3. brand communication;
  4. marketing or purchase;
  5. resolve consumer issues pertaining to warranty and other services;
  6. anticipate and resolve problems/defect in products/parts/battery/vehicles;
  7. research and development;
  8. research and analysis to maintain, protect, develop and improve our network of dealers, authorized service centres and channel partners;
  9. security purposes;
  10. any other legitimate and lawful object.


If we are required by any court or quasi-judicial body or any government or investigating agency to share your information collected by us, we may share required information to such government entity without any prior or post intimation to you.


Information gathered and collected by us from our Users/Visitors are protected by our developed processes, which are at par with current industry standards. Further, our processes are in complete compliance of applicable laws. Your data and information are safeguarded by our developed technological and organizational security measures. We have developed our processes to ensure protection of personal data against loss, misuse, unauthorized access, alteration, disclosure and destruction.

Despite the fact that we have developed security procedures and safeguard measures commensurate with industry standard, we cannot guarantee security of information or data shared by User/Visitors passively or actively with us. Users/Visitors agree that it will not hold Altigreen liable or responsible for any breach of security unless Altigreen is grossly negligent in performing its obligations under applicable laws.

If the Visitor/User has any query or concern relating to data security or this Policy, he/she/it may contact the Company at


Grievance Officer
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Head of Information Technology Infrastructure, Mr. Savyasachi M J

Any person desirous of raising a complaint may contact the Grievance Officer.


This Privacy Policy is effective from the date of its publication on the website of Altigreen. This Policy is subject to change and amendment from time to time for any reason, including to keep the Policy in compliance with applicable laws. Users/Visitors are requested to visit this page periodically since we shall not send out any notification of an amendment to this Policy.


Any dispute arising out of and in relation to this Policy shall be governed by the laws of India. Further, Courts at Bengaluru shall have exclusive jurisdiction in respect of all disputes arising out of and/or in relation to this Policy.

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